Customer Care
Returns & Refunds
What to do if something is wrong with your order and how we handle returns for custom Adire fabrics.
Reporting a problem
If your order arrives damaged, incorrect or significantly different from what was agreed, please contact us as soon as possible. Include your order reference and clear details or photos so we can understand the issue quickly.
Custom and pre-order items
Custom-made and pre-order Adire fabrics are produced specifically for you. Because of this, they may have different cancellation, return and refund conditions compared with ready-for-pickup items. Each situation is handled individually based on the stage of production and the nature of the concern.
How we resolve issues
We aim to respond to all concerns promptly and fairly. Depending on the situation, we may offer a replacement, store credit, partial refund or another reasonable solution. Final decisions are made on a case-by-case basis after reviewing the details.
Items not eligible for return
We cannot accept returns for items that have been worn, washed, altered or damaged after delivery, or for minor colour or pattern variations that are natural to hand-crafted Adire fabrics.
Need help with an order?
Message us on WhatsApp with your order reference and we will look into it for you.